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Frequently Asked Questions

Everything Los Angeles homeowners need to know about appliance repair — answered honestly and clearly by the Prime Appliances Fixer team.

Whether you're dealing with a refrigerator that won't cool, a washer that won't spin, or an oven that won't heat — we've compiled the most common questions Los Angeles homeowners ask us. If your question isn't here, call us at (424) 550-2164 and we'll help right away.

General Appliance Repair

We repair all major household appliances including refrigerators, washers, dryers, dishwashers, ovens, stoves, ranges, and freezers. Our technicians are skilled on both older appliances and the latest smart models. Whether it's a broken door latch or a failed compressor, we have the expertise to handle it.
We service Samsung, LG, Whirlpool, GE, Maytag, Bosch, KitchenAid, Frigidaire, Kenmore, Electrolux, Amana, Jenn-Air, Miele, Speed Queen, Sub-Zero, Viking, Thermador, and Fisher & Paykel. Have a brand not listed? Call us at (424) 550-2164 and we'll confirm.
This depends on the age of the appliance, the severity of the problem, and the cost of a comparable replacement. As a general guideline: if your appliance is under 8–10 years old and the repair cost is under 50% of a new unit, repair is almost always the smarter financial decision. Our technicians provide a thorough and honest assessment so you can choose with confidence.
Yes. Our technicians are trained to service both gas and electric appliances — including gas and electric ranges, gas and electric dryers, and all other gas or electric household appliances. Safety is always our top priority when working with gas appliances, and we follow all safety protocols on every service call.

Scheduling & Service Areas

Yes! We offer same-day and next-day appointments throughout Los Angeles and surrounding communities. For the fastest response, call us as early in the day as possible at (424) 550-2164 and we'll do our best to have a technician at your door that same day.
Our primary service area includes Los Angeles and surrounding communities of Inglewood, West Hollywood, Beverly Hills, Culver City, and Santa Monica. We're based at 1757 S Ogden Dr, Los Angeles, CA 90019 — centrally located to reach most of our service area quickly.
We're open Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 4:00 PM. We are closed on Sundays. If you call outside of business hours, please leave a voicemail and we'll return your call as soon as we open.
Simply call us at (424) 550-2164 to schedule. Our team will gather basic information about your appliance and the issue, then find a convenient time. We offer morning and afternoon slots as well as Saturday appointments for those who need weekend service.

The Repair Process

When our technician arrives, they'll ask a few questions about the issue and how long it has been occurring. They'll then perform a thorough inspection and diagnosis. Once the problem is identified, they explain what's wrong and what the repair involves. With your approval, they proceed with the repair. We aim to complete most repairs in a single visit.
The time depends on the complexity of the repair. Most standard repairs — such as replacing a thermostat, fixing a drain pump, or replacing a heating element — can be completed within 1–2 hours. More complex repairs or those requiring a special-order part may take longer. We'll always give you an accurate estimate before starting.
While our technicians carry a wide range of commonly needed parts, occasionally a specific part may need to be ordered. If that happens, we'll order it promptly and schedule a follow-up visit as soon as it arrives — typically within a few days. We'll keep you informed throughout the process.

Common Appliance Problems

A refrigerator not cooling can be caused by a faulty evaporator fan, a malfunctioning compressor, a failed start relay, dirty condenser coils, a broken thermostat, or a refrigerant leak. This is urgent — food spoilage can happen quickly. Call us at (424) 550-2164 right away. Learn more on our Refrigerator Repair page.
Washer spinning or draining problems are typically caused by a clogged drain pump, a broken lid switch (top-loaders), a faulty drive belt, a worn motor coupling, or a control board issue. Our technicians identify the issue fast and restore your washer to full working order. See our Washer Repair page.
A dryer that runs but produces no heat is usually caused by a blown thermal fuse, a faulty heating element (electric dryers), a defective gas valve coil (gas dryers), or a broken thermostat. This is one of the most common dryer repairs we handle in Los Angeles. See our Dryer Repair page.
Dishwashers that leave dishes dirty often have clogged spray arms, a malfunctioning wash pump, low water temperature, a faulty water inlet valve, or a blocked filter. Our technicians inspect everything and resolve the underlying cause. See our Dishwasher Repair page.
An oven not reaching the correct temperature is usually caused by a faulty bake element, a defective oven temperature sensor, a broken igniter (gas ovens), or a malfunctioning control board. Our technicians diagnose and fix the issue efficiently. See our Oven & Stove Repair page.

Still Have a Question?

Our team is standing by to answer any appliance repair question. Don't hesitate to call — we're here to help Los Angeles homeowners get honest answers fast.

Call (424) 550-2164

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